Service Hub
Support your customers from one calm inbox.
Every email and chat becomes a ticket with an owner, a status and a clock. Answer from the shared inbox, deflect with a knowledge base, and measure how people feel afterwards.
Replaces HubSpot Service Hub. Included on every plan.
Can't export last month's invoices
Question about seats on Pro
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Booking page time zone
Can't export last month's invoices
HighWhat's inside
Everything in Service Hub
Real features, available today, with no add-on packs and no AI upsell.
Ticket pipelines
Pipelines and statuses for each kind of request, with priorities and owners.
Shared inbox over IMAP
Connect support@ or any mailbox over IMAP. New emails open tickets, replies go out over SMTP and stay threaded.
SLAs and first response
Set first-response and resolution targets per priority, and see which tickets are about to breach.
Knowledge base
Public help articles organised by category, searchable, and linked from replies and the chat widget.
NPS and CSAT surveys
Run NPS, CSAT and effort surveys with a follow-up question. Scores land on the contact record.
Live chat widget
A small chat bubble for your website. Conversations arrive in the inbox and can become tickets in one click.
One database for every hub.
Service Hub works on the same contacts, companies, deals and tickets as the rest of Growlyne. No syncing between tools, no duplicate records, one timeline per customer.
- Same records and properties across hubs
- Every hub included on every plan
- Your server, your Postgres, your SMTP
- REST API and webhooks from Starter
Explore the other hubs
Try Service Hub with your own data.
Start on the Free plan in a minute, import your HubSpot export, and invite your team when you are ready.