Terms of service

Growlyne is software for managing customer relationships, sales, marketing, customer service, website content and reporting. It runs on a server operated by you or on your behalf, with its own database, and sends email through mail providers you configure.

• You must give accurate information and keep your password safe. You are responsible for what happens under your account.
• Workspace owners and admins decide who can access their workspace and with which role.
• You must be old enough to enter a contract where you live.

The Free plan is available at no cost within its limits. Paid plans (Starter, Pro and Business) are priced per seat and per month, as shown on the pricing page.

• Paid plans are arranged directly with us by writing to hello@growlyne.com. We agree the plan, seats and period with you, and you pay by bank transfer or in cash.
• We upgrade your workspace once payment is received. There is no automatic renewal.
• When a paid period ends without renewal, the workspace keeps working for a grace period of 14 days. It then returns to the Free plan's limits and becomes read-only until renewed. Your data is not deleted.
• Unless the law requires otherwise, payments for a period that has started are not refundable.

You may not use Growlyne to:

• send unsolicited bulk email, or email people who have not agreed to hear from you where consent is required;
• store or process data you have no right to process;
• break the law, infringe the rights of others, or distribute malware;
• attempt to access workspaces or systems you are not authorised to access, or disrupt the service.

You remain responsible for complying with the rules of your email providers and with anti-spam and data protection laws in the countries you operate in.

You keep all rights to the data you put into Growlyne. You can export it to CSV or through the API at any time. We process personal data as described in our privacy policy. Back up your database regularly: when you host Growlyne yourself, backups are your responsibility.

Growlyne, its design and its brand remain our property. Your plan gives you the right to use the software for your workspace for the period you paid for. You may not resell the service or remove notices that identify it.

We work to keep Growlyne reliable and to release improvements, and may change or retire features over time. When Growlyne runs on infrastructure you operate, its availability depends on that infrastructure and on the providers you choose.

Growlyne is provided as is, without warranties beyond those the law requires. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to the amounts you paid us in the twelve months before the claim.

You can stop using Growlyne and ask us to close your account at any time. We may suspend or close accounts that seriously or repeatedly break these terms, after notice where reasonable.

We may update these terms and will post the new version here with its date. Significant changes will be announced to account holders in advance. Questions: hello@growlyne.com.